Can you provide insights into the service quality at Porch Kitchen & Bar, especially considering the mixed experience noted during a business trip dinner?

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Can you provide insights into the service quality at Porch Kitchen & Bar, especially considering the mixed experience noted during a business trip dinner? in United States,Kentucky,Louisville,Porch Kitchen & Bar

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    2023-12-23T12:06:38+00:00

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    Based on the provided experiences, Porch Kitchen & Bar in Louisville seems to offer a mixed but generally positive dining experience. Positive aspects include:
    1. Food Quality and Variety:
    – Several dishes received high praise, such as the croissant cinnamon rolls, smoked salmon toast, chicken and waffles, crab hush puppy appetizer, Brussels sprouts, and filet with blackened shrimp.
    – The bourbon butter cake and bourbon cake were highlighted as delightful desserts.
    2. Atmosphere and Ambiance:
    – The restaurant is described as having a great atmosphere, with a trendy and bright ambiance.
    – Positive comments about the decor and overall feel of the space were mentioned.
    3. Service:
    – Several positive mentions of attentive and friendly staff, with specific shout-outs to servers like Roan, Isaac, Praful, Sarah, and Suman.
    – Despite some negative comments on service, there are instances of the management acknowledging feedback and expressing a commitment to improvement.
    4. Reservations:
    – Ease of getting reservations, even on a busy Saturday, was noted as a positive point.
    However, there are also areas for improvement highlighted by some customers:
    1. Inconsistency:
    – Mixed reviews on certain dishes, such as the Caesar salad with salmon being disappointing, and fish dishes being a little dry.
    – The slow kitchen service and discrepancies in serving times for different tables were mentioned as areas for improvement.
    2. Menu Availability:
    – Some instances of items on the menu being unavailable were noted.
    3. Service Issues:
    – Occasional lapses in service, such as delays in taking orders, requests seeming like inconveniences, and issues with splitting checks for larger groups.
    4. Pricing:
    – Comments on the variability in portion sizes for different priced items, with expectations that a higher-priced item should taste accordingly.
    In summary, Porch Kitchen & Bar appears to have strengths in food quality, ambiance, and service, but there are areas where consistency and service improvements could enhance the overall dining experience.

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