Can you share your thoughts on the hotel’s location, especially in relation to the vibrant nightlife scene in Louisville?

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Can you share your thoughts on the hotel’s location, especially in relation to the vibrant nightlife scene in Louisville? in United States,Kentucky,Louisville,Embassy Suites by Hilton Louisville Downtown

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    2023-12-23T06:41:42+00:00

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    taking room service orders. They told me they stop at 10 PM, which was frustrating since it was just past that time. The staff could have been more proactive in informing me of the timing. Additionally, the issue with the phone not being answered promptly is something that needs attention.
    Overall, while the hotel itself seems nice and has a great location, the lack of a welcoming atmosphere from the staff and the issues with communication and service timing were disappointing. It’s important for a hotel to make guests feel valued and attended to throughout their stay. I hope the hotel can address these concerns to enhance the overall guest experience.

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