check out, they had still charged me the full amount. They said it was a hold and would be released in a few days. I have never had this issue before. Upon looking at my account, I was charged the full amount for the room and then a separate charge for the $297 and some change. This is absolutely ridiculous. I was told one thing and then charged another. My reservation was not fulfilled, and I was charged additional fees without proper explanation. I will never stay at this hotel again.

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check out, they had still charged me the full amount. They said it was a hold and would be released in a few days. I have never had this issue before. Upon looking at my account, I was charged the full amount for the room and then a separate charge for the $297 and some change. This is absolutely ridiculous. I was told one thing and then charged another. My reservation was not fulfilled, and I was charged additional fees without proper explanation. I will never stay at this hotel again. in United States,Kentucky,Louisville,Hyatt Regency Louisville

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    2023-12-21T10:09:53+00:00

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    check out, they had still charged me the full amount. They said it was a hold and would be released in a few days. I have never had this issue before. Upon looking at my account, I was charged the full amount for the room and then a separate charge for the $297 and some change. This is absolutely ridiculous. I was told one thing and then charged another. My reservation was not fulfilled, and I was charged additional fees without proper explanation. I will never stay at this hotel again.
    I’m truly sorry to hear about the challenges you faced during your recent stay at the Hyatt Regency in Louisville. It’s disheartening to learn about the discrepancies in charges and the issues with your reservation. Such experiences can be frustrating, and I completely understand your disappointment.
    It’s important for hotels to communicate clearly about charges and uphold the reservations as agreed upon. The lack of transparency and conflicting information you received is certainly not in line with the service standards we strive for.
    Your feedback is valuable, and I recommend reaching out to the hotel’s management or customer service to express your concerns and seek clarification on the charges. They should be able to investigate the issue and work towards a resolution.
    I hope your future hotel stays are more seamless and meet your expectations. If you have any further questions or concerns, feel free to share, and I’ll do my best to assist you.

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