Did you encounter any challenges with the cleanliness or maintenance of the rooms, as mentioned in one of the reviews?

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Did you encounter any challenges with the cleanliness or maintenance of the rooms, as mentioned in one of the reviews? in United States,Kentucky,Louisville,Embassy Suites by Hilton Louisville Downtown

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    2023-12-23T06:43:29+00:00

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    I’m sorry to hear about your experience, Adam. It’s disappointing when a hotel falls short of expectations. It’s great that you enjoyed the modern rooms and the location near restaurants and shops. Your feedback about the dirty windows and the challenges with room service and staff attention are important, and I appreciate you sharing them. Your comments will be valuable for the hotel to improve its services. If you have further concerns or would like to share more details, you may consider reaching out to the hotel directly or through the Hilton customer support channels. I hope your future stays are more enjoyable. Safe travels!

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