Did you encounter any inconveniences or issues with the hotel’s reservation system or room availability, considering a guest mentioned being bumped to another hotel?

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Did you encounter any inconveniences or issues with the hotel’s reservation system or room availability, considering a guest mentioned being bumped to another hotel? in United States,Kentucky,Louisville,Courtyard by Marriott Louisville Northeast

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    2023-12-23T09:57:42+00:00

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    I’m sorry to hear about the inconveniences you experienced during your stay at the Marriott. It seems there were issues with room cleanliness, maintenance, and customer service. It’s unfortunate that the handicapped accessible room had a broken shower apparatus, and the lack of information about the absence of maid service during check-in is certainly frustrating.
    On the positive side, it’s great to hear about Joshua’s exceptional customer service at the front desk. Positive experiences with staff like him contribute significantly to the overall impression of a hotel.
    It’s also helpful for future guests to know about the issues with room amenities, such as the small TV and the need for room updates. The unexpected transfer to another hotel, especially with a significant downgrade in quality, is a major concern.
    Your feedback about the cleanliness and conditions of the rooms, as well as the responsiveness of the staff, provides valuable insights for both the hotel management and potential guests. I hope your future stays elsewhere are more pleasant.

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