Did you encounter any issues with the cleanliness of the rooms, considering some reviews mentioned issues with housekeeping and room cleanliness?

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Did you encounter any issues with the cleanliness of the rooms, considering some reviews mentioned issues with housekeeping and room cleanliness? in United States,Kentucky,Louisville,Courtyard by Marriott Louisville Northeast

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    2023-12-23T09:49:05+00:00

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    I appreciate the detailed feedback on your recent experiences at the Marriott. It seems there are mixed reviews regarding cleanliness and service. Some guests praised the cleanliness, friendly staff, and convenient location. Others, however, mentioned issues with cleanliness, broken equipment, and difficulties with housekeeping.
    For instance, the broken handicapped shower apparatus in room 107 was a significant concern for a guest, expressing disappointment in the neglect of the issue and the condition of the shower chair. Additionally, the lack of information during check-in about the absence of maid service unless requested and difficulties with the evening employee were mentioned. On the positive side, Joshua at the front desk received high praise for exceptional customer service during a late-night check-in.
    Other guests mentioned positive experiences, such as helpful staff like Lucas, clean rooms, and good amenities. However, there were mentions of issues like room cleanliness, outdated rooms, and limited breakfast options. Some expressed disappointment about unexpected changes, like being moved to a different hotel without prior notice.
    In summary, while some guests had positive experiences with cleanliness, friendly staff, and convenient locations, others encountered issues with maintenance, service, and communication. It suggests there might be inconsistency in the quality of service across different stays.

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