Did you experience any issues with room maintenance or outdated facilities, such as the commenter who mentioned the need for hotel updates and room overhauls?

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Did you experience any issues with room maintenance or outdated facilities, such as the commenter who mentioned the need for hotel updates and room overhauls? in United States,Kentucky,Louisville,Courtyard by Marriott Louisville Northeast

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    2023-12-23T09:55:47+00:00

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    I’m sorry to hear about the varied experiences you and others had at the Marriott hotel. It seems there were both positive and negative aspects during different stays. It’s crucial for hotels to maintain cleanliness and address issues promptly.
    For instance, the broken handicapped shower apparatus in room 107 and the lack of managerial presence over the weekend are concerning issues. On the positive side, commendations were given to Joshua for exceptional customer service and to Lucas for being helpful during check-in.
    Issues like room cleanliness, outdated facilities, and misinformation during check-in are essential aspects for hotel management to address. It’s crucial for guests to have accurate information, a clean and comfortable environment, and responsive staff to ensure a positive experience.
    Your feedback, as well as that of other guests, highlights areas where the hotel can improve. I hope your next stay, whether at this Marriott or another, is more consistent with your expectations.

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