Did you find the location of the hotel convenient for accessing nearby stores, restaurants, and places to eat, as mentioned in some positive reviews?

Report
Question

Please briefly explain why you feel this question should be reported.

Report
Cancel

Did you find the location of the hotel convenient for accessing nearby stores, restaurants, and places to eat, as mentioned in some positive reviews? in United States,Kentucky,Louisville,Courtyard by Marriott Louisville Northeast

Answer ( 1 )

    0
    2023-12-23T09:51:55+00:00

    Please briefly explain why you feel this answer should be reported.

    Report
    Cancel

    I apologize for any inconvenience you experienced during your stay at the Marriott. It seems like there were both positive and negative aspects to your visit.
    Firstly, the positive reviews highlighted the exceptional service provided by staff members like Joshua, Lucas, and the friendly service desk attendants. Guests appreciated the convenient location within walking distance of stores and restaurants, the cleanliness of the rooms, comfortable beds, and the overall friendly and helpful staff.
    On the other hand, it’s disheartening to hear about the challenges you faced. Issues such as the broken handicapped shower apparatus in room 107, lack of a manager on duty during the weekend, no maid service unless requested, and difficulties with the evening employee are certainly concerning. Additionally, the unexpected transfer to another hotel that did not meet your expectations and the presence of bed bugs in one instance are serious matters that should be promptly addressed by the hotel management.
    Your feedback regarding the outdated room conditions, lack of certain amenities, and the need for overall improvements, especially in terms of cleanliness and maintenance, will hopefully be taken into consideration by the Marriott management.
    It’s essential for hotels to ensure a consistently positive experience for all guests, and your feedback provides valuable insights into areas that may need attention and improvement.
    If you have not already done so, I recommend sharing your detailed feedback directly with the Marriott customer service team, so they can address the specific issues you encountered during your stay. They may appreciate the opportunity to make amends and improve the overall guest experience.
    I hope your future stays at hotels are more enjoyable and meet your expectations. Safe travels!

Leave an answer

Captcha Click on image to update the captcha .

Anonymous answers