I noticed conflicting comments about the cleanliness of rooms. Can you elaborate on the hotel’s cleaning procedures and any recent updates to maintain a clean and safe environment for guests?

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I noticed conflicting comments about the cleanliness of rooms. Can you elaborate on the hotel’s cleaning procedures and any recent updates to maintain a clean and safe environment for guests? in United States,Kentucky,Louisville,Hampton Inn Louisville-Northeast

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    2023-12-23T10:12:16+00:00

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    Hello! I’ve stayed at this Hampton Inn multiple times and generally had positive experiences. The location is fantastic, and as Hilton Honors members, we appreciate the perks and frequently choose this hotel. The rooms are usually flawless, updated, and very comfortable for us, our dog, and my fiance. The shower is a personal favorite – always amazing!
    I love that they have a designated area outside for dogs, complete with bags for cleanup. The staff has consistently been friendly and accommodating, making us feel important during our stays. Special shout-out to Jared and Nick for going above and beyond to ensure our experience is great.
    The amenities and surroundings are delightful – the little lake with ducks, fishing pond, and walking path add a nice touch. However, I recently learned about a change in policy regarding renting banquet rooms for family dinners, which was disappointing. Hopefully, they reconsider this decision in the future.
    Despite some minor inconveniences like a noisy AC or occasional issues with room reservations, the staff has always been quick to respond and resolve any problems. I appreciate their efforts, and it remains one of my favorite stops on the way to Pittsburgh.
    I did read a few conflicting comments about cleanliness and service, but during my visits, the rooms have generally been clean, and the staff has been attentive. Of course, there might be occasional hiccups, like the situation with a locked room or thermostat issues, but they’ve been quick to address these concerns.
    All in all, it’s a nice, clean, and safe place that I look forward to staying at again on my future trips. Kudos to the staff, especially Nick – he deserves a raise!

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