In one review, the guest expressed disappointment with the room layout, stating that it felt more like a standard hotel room. Can you elaborate on your experience with the room layout and space?

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In one review, the guest expressed disappointment with the room layout, stating that it felt more like a standard hotel room. Can you elaborate on your experience with the room layout and space? in United States,Kentucky,Louisville,Embassy Suites by Hilton Louisville Downtown

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    2023-12-23T06:45:17+00:00

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    I’m sorry to hear about your experience, and I appreciate your honest feedback. It seems like there were some issues with the responsiveness of the staff and room service. This is certainly not the level of service we strive for at the Embassy Suites by Hilton Louisville Downtown.
    Your comments about feeling unwelcome and the difficulty in reaching room service will be shared with the management team to address and improve our service. We genuinely value your input, and it’s through feedback like yours that we can make necessary adjustments to enhance the guest experience.
    We understand the importance of a warm welcome and efficient service, and I apologize for any inconvenience you faced during your stay. If you have any specific details or if there’s anything else you’d like to share, please feel free to reach out to our support team at https://help.hilton.com/s/contactsupport or (502) 813-3800.
    We appreciate your understanding and hope you would consider giving us another chance in the future to provide you with a more positive and welcoming experience. Safe travels!

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