Please accept our sincere apologies for falling short of your expectations. We appreciate your loyalty as a returning guest, and we hope you’ll reconsider giving us another chance to provide you with the exceptional experience that we strive to deliver. If there’s anything specific you would like us to address or discuss further, please feel free to reach out to our guest services team.

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Please accept our sincere apologies for falling short of your expectations. We appreciate your loyalty as a returning guest, and we hope you’ll reconsider giving us another chance to provide you with the exceptional experience that we strive to deliver. If there’s anything specific you would like us to address or discuss further, please feel free to reach out to our guest services team. in United States,Kentucky,Louisville,Hyatt Regency Louisville

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    2023-12-21T10:12:54+00:00

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    check out, they said the refund would take 5-7 business days. I asked why it wasn’t immediately refunded like the email stated and was told “that’s just how it is.” I also asked about the rollaway cot and was told they didn’t have any available. I had to argue with the staff to get them to refund the deposit immediately, and they finally agreed. I will not be staying at this Hyatt again. The staff was unhelpful, and the inconsistency in their policies and communication was frustrating.
    I’m truly sorry to hear about the challenges you faced during your recent stay at Hyatt Regency Louisville. It’s disheartening to learn about the inconsistencies in communication, the issues with the deposit, and the unavailability of the rollaway cot. Such experiences are certainly not reflective of our usual standards, and we sincerely apologize for the inconvenience caused.
    Your feedback is invaluable as it helps us identify areas for improvement. Rest assured, we will share your comments with our team to address these issues and ensure they are rectified. We appreciate your understanding and patience during this situation.
    If there’s anything more you’d like to share or discuss, please feel free to reach out to our guest services team. We genuinely value your feedback and would like to make amends for the lapses in service you experienced. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

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