Were you satisfied with the hotel’s response to the maintenance issue mentioned in a specific review, particularly regarding the shower in room 412?

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Were you satisfied with the hotel’s response to the maintenance issue mentioned in a specific review, particularly regarding the shower in room 412? in United States,Kentucky,Louisville,Embassy Suites by Hilton Louisville Downtown

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    2023-12-23T06:46:11+00:00

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    I appreciate the detailed information about your stay at the Embassy Suites by Hilton Louisville Downtown. It seems like you had a generally positive experience with the hotel, enjoying the spacious rooms, complimentary breakfast, and the central location. However, it’s essential to address the maintenance issue mentioned in the review about room 412.
    The hotel’s response to the maintenance issue was professional and apologetic. The manager, Dan Sirrine, acknowledged the problem, expressed regret for the inconvenience, and assured the guest that they take such matters seriously. This demonstrates the hotel’s commitment to addressing and resolving guest concerns promptly.
    Overall, it appears that the hotel values guest feedback and strives to provide a positive experience. The positive reviews highlight the cleanliness, friendly staff, and convenient location. It’s great to see that the hotel management actively engages with guests’ comments and works towards improvement.
    If you have any specific questions or concerns about your stay, feel free to let me know, and I’ll do my best to assist you!

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