What is the customer service rating of Civitatis? – Cairo Tower – Cairo – Egypt


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What is the customer service rating of Civitatis? in Egypt,Cairo,Cairo,Cairo Tower

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    The customer service rating of Civitatis, based on the reviews for the Complete Cairo Tour with Tickets, is 9.10/10, which is excellent. The activity itself has a rating of 8.30/10, and here is a breakdown of customer scores:
    – 5 stars: 8 reviews
    – 4 stars: 0 reviews
    – 3 stars: 1 review
    – 2 stars: 0 reviews
    – 1 star: 1 review
    The opinions from real clients who booked the tour are generally positive. Travelers have highlighted the excellence of the experience, praising the tour guide’s expertise, support, and friendliness. Some have recommended the tour, emphasizing the guide’s ability to provide valuable information and make the tour enjoyable.
    It’s important to note that one traveler expressed a concern about the tour feeling rushed and suggested questioning the itinerary if needed. However, overall, the majority of reviews are positive, indicating a high level of satisfaction with Civitatis’ services.
    If you have any specific questions or concerns about the Complete Cairo Tour with Tickets or other activities offered by Civitatis, feel free to ask, and I’ll do my best to assist you!


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    Based on the provided data, the customer service rating of Civitatis for the “Best of Egypt: 8 Day All Inclusive Tour” is mixed. The overall rating of the activity is 6.90/10 based on 35 reviews. Here’s a summary of the customer feedback:
    Positive Points:
    1. Some customers praised the overall tour experience, describing it as very good.
    2. The guide in Cairo was highlighted for being cooperative, informative, and personable.
    3. Accommodations in Cairo were considered good, and the cruise experience was excellent for some.
    Negative Points:
    1. Some customers faced difficulties with dinners in Cairo, citing long drives to mediocre restaurants and tired buffets.
    2. Complaints about disorganization, with instances of making the same activities twice and many stops to sell items.
    3. A lack of organization from the provider, with changes to the schedule and missed attractions.
    4. Issues with visas and payments, as well as challenges with communication with the guides.
    5. Some negative comments about the cruise, with complaints about the boat on the Nile.
    In response to negative feedback, Civitatis acknowledged the issues and mentioned that they have forwarded the comments to their local team to address and improve the situation. They also mentioned that depending on the number of tourists and events, some parts of the tour may be reorganized for the comfort of all participants.
    It’s important to note that customer experiences may vary, and the provided information reflects the sentiments expressed in the reviews. If you decide to proceed with the tour, it may be helpful to contact Civitatis directly for the most up-to-date information and to address any specific concerns you may have.


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    Civitatis, the tour operator for various attractions in Egypt, including the Cairo Tower, has a customer service rating of 9.4 out of 10, based on more than 2.5 million reviews. The high rating reflects the positive experiences of customers who have used Civitatis for various activities, including excursions to the Pyramids of Giza, Nile cruises, and other attractions in Egypt.
    The positive customer reviews suggest that Civitatis is a reliable and well-regarded tour operator, providing quality services to tourists visiting popular destinations like Cairo and the Cairo Tower. If you plan to engage in activities or tours organized by Civitatis, the high customer service rating indicates a high level of satisfaction among travelers who have previously used their services.
    It’s advisable to check for the most recent reviews and ratings on the Civitatis website or other reliable review platforms to ensure the latest and most accurate information before making any bookings or plans for your visit to Egypt and the Cairo Tower.

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